Undelivered Goods and Bad Service to Customer

I bought a STRAMM 5.5KVA Generator on the 22nd of Aprril 2015, which is 4 weeks ago now. The box was open and Verusha(Manager) said that there was nothing wrong with the Generator. We did not take the Generator out of the box because it is very heavy. 1 day later when we were scheduled for load shedding, I assembled the Generator and found that the hadles is missing. I called Verusha(Manager) on 24th and said to her that the hadles are missing. She said they were going to sort it out and handed the matter to Denver. Denver called me up a moment later and promised me the handles 12:00pm the same day. It's month later now. I'm Very unhappy about Denver's attitude and Denver represents Game. I cannot not understand why his in retail and cannot have good customer skills. I will definitly drop off the Generator on the 16th May and get a full refund. I will rather buy goods from MAKRO or from other retailers and choose them above GAME.