Unclear ladder refund and security

So today at 9:00am I walked in to Game at Fleurdal Bloemfontein to return the ladder that was not on specs.

Klim van daardie leer af, dis dalk onveilig https://www.netwerk24.com/netwerk24/sake/maatskappye/klim-van-daardie-leer-af-dis-dalk-onveilig-***3

Upon walking in a lady from a security company stopped me. "You can't just walk in here with the ladder. You must go to the back and sign in with the ladder." Now I don't there, just want to return the ladder so I can get a replacement.

I made it very clear to the lady that I just want to return it. Once again same story I must go and sign it in. Me, fuming at this stage go to the back. Standing behind close gates, no one understands what's going on.

My father-in-law desided to go around the building again, but this time to go and find a manager. Still waiting at the back I desided to phone him. I must come back to the entrance it's sorted.

Now at last we can go inside. The security just stare at me. I'm fuming at this stage trying to keep my cool.

After asking for my slip that I do not have anymore the lady starts reading a laminated document about the faulty ladder. At last I show her the number on the ladder JC403. Good thats sorted.

Waiting for the manager.......... Sorry sir without a slip we can only give you a instore voucher for R1000. Right so by this time I have lost 40min because........... I'm not getting payed if im not working.

So I went to the ladders, got me a new one and payed for the new one. R1599 @ 9:58am. So Game made extra out of me because I did not "frame" a slip. Will never in my life put my feet in any Game Store again. Also its the manufacturer that should have just given us replacement ladder at no extra cost. That was also unclear. This was not a refund but instead daylight *******.