Unbelievably bad service from game

We bought a fridge at game with warranty, So now a part broke and we contacted both Hisense and Game, with them requesting we email nadia at game somerset mall. After zero response for almost 2 weeks, we contact them again and were advised that she is on leave and that we need to go in to the store to speak to the floor manager, regarding an item at our home... Such terrible service, unbelievable!!!