AvW
Anton v/d Westhuizen
1 reviews | Active since Apr 2014
11 Mar 2015, 13:32
Unavailability of Chesterfield Cigarettes weekly
From about November 2014, on two weekly basis we drive from the farm to Game stores in Bloemfontein for shopping due to remoteness. Every time there is no cartons of Chesterfield Blue Cigarettes available. We spoke to management of both mentioned stores in Fleurdal and Mimosa Mall to ensure they have stock of the mentioned cigarettes. It seems that they does not care about their customer's need. This force us to buy the cigarettes every time at another store which involve more travelling and banking costs. I will not set foot in another Game ever again.
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Replies (1)Game's replyOfficial
11 Mar 2015, 14:18Hello AntonvdWesthuize,
We are in receipt of your complaint.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
Store management will find you stock of the item and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
Store management will find you stock of the item and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Mar 2015, 14:18
Official
Hello AntonvdWesthuize,
We are in receipt of your complaint.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
Store management will find you stock of the item and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
Store management will find you stock of the item and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
