AS
Anita S
1 reviews | Active since Aug 2018
02 Apr 2019, 16:09
Unauthorized transactions on Game card
Game please advise on the unauthorized transactions on my account. The 21 days query resolve is long past due. I called your call centre 3 times and held on for 10 minutes plus. I am calling again - still holding on? A. Scholtz
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
02 Apr 2019, 16:21 Good day, Anita,
Thank you for taking my call and I apologize for any inconvenience caused.
As discussed, I will be forwarding all the information to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call and I apologize for any inconvenience caused.
As discussed, I will be forwarding all the information to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply02 Apr 2019, 16:21
Official
Good day, Anita,
Thank you for taking my call and I apologize for any inconvenience caused.
As discussed, I will be forwarding all the information to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call and I apologize for any inconvenience caused.
As discussed, I will be forwarding all the information to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
AS
Anita S's updateReviewer Update
02 Apr 2019, 16:33I appreciate your call however it seems I continuously need a public forum to get a response from Game. My calls and mails are unanswered with no feedback. It has been been 39 days since I sent all the required documents. What happened to the 21 days I was promised to resolve the issue.
AS
Anita S's update02 Apr 2019, 16:33
Reviewer Update
I appreciate your call however it seems I continuously need a public forum to get a response from Game. My calls and mails are unanswered with no feedback. It has been been 39 days since I sent all the required documents. What happened to the 21 days I was promised to resolve the issue.