Unauthorized purchases/***** from Game stores

I am disgusted at the ***** and service that’s being practiced by Game. I received smses on Black Friday that I made purchases and the day after , all the transactions were in bits and pieces now how would an account holder make 5 transactions a day? I had my store card with me as well as my ID. I contacted their contact center and was advised to send through documents which I did. I’ve been calling trying to resolve this as I am not paying for something I didn’t do. Firstly you find it difficult to get hold of them you might wait on the IVR for about 1 hour only to be given attitude and contradicting stories from various agents. I spoke to an agent by the name of Sophumelele from your ***** department who was very very condescending. Please credit my Acc, compensate me for all the drama. I want your findings from your investigations. I’m starting to think that it was an inside job honestly.

The amazing part is when I went to certify documents at the SAPS I noted that about eight people were there to report the same issue about Game stores.