Unacceptable Service Regarding Pre-Order

I am writing to express my profound disappointment with the level of service I have received regarding my recent pre-order from GAME Online Store.

I pre-ordered my item on September 16, 2024, with the expectation that it would be delivered within 2-5 days following its launch on September 20, 2024. According to your communication, I should have received my order by September 25, 2024. However, as of today, I have not received my product or any meaningful updates about its status.

I got off the phone with someone from game, and they could not confirm when stock will be coming for people that pre-ordered!!

Felicia confirmed stock should have come the week of the 25th of September, today is the 2cnd of October and still nothing!

The lack of communication from your team is alarming, especially considering I have made multiple attempts to inquire about my order status, as evidenced by the attached screenshots. I am particularly frustrated that my concerns have gone unanswered, despite my significant investment of R26,500.

I do not want a R1,000 gift voucher for the delay; what I require is a clear explanation for the hold-up and a definitive timeline for when I can expect to receive my order. The purpose of pre-orders is to ensure that customers have access to products in a timely manner, ideally before or on the day of launch. This experience has been anything but that, and it raises serious questions about the reliability of your pre-order process.

As a long-standing customer of GAME, I am appalled by the treatment I have received. I expect a prompt and satisfactory resolution to this matter.

I even got told at the store to email the Reginal Manager when i asked for this details via the online chat i was told they cannot give me that email address