Unacceptable Service from Game Online - Black Friday Purchase Still Unresolved 😡

I'm writing this review as a last resort, hoping to warn others about the terrible experience I've had with Game Online. On Black Friday (25 November), I purchased 2 Alcatel tablets from their website, intending them as Christmas gifts. Not only did they fail to deliver, but they also claimed the items were out of stock.

After agreeing on a refund, they promised to process it within 7 working days (by 6 December). It's now December 22nd, and I still haven't received my money. They kept asking for my bank details, which I promptly supp****, but they've stopped responding to my emails and WhatsApp messages. This is unacceptable, especially considering the time-sensitive nature of Christmas gifts.

That's over 2 weeks past their promised refund date, and I'm still waiting. As a consumer in South Africa, I know my rights under the Consumer Protection Act (CPA). Section 54 states that I am entitled to a prompt response and resolution. Section 56 outlines my right to a refund if goods are not available.

Game Online's lack of communication and refusal to refund my money is not only frustrating but also a clear breach of the CPA. I'm disappointed that a well-known retailer like Game is treating customers this way, especially during peak season.

To anyone considering purchasing from Game Online, beware! If something goes wrong, don't expect a smooth resolution.

Rating: 1/5 stars 😡

References: - Consumer Protection Act 68 of 2008 (CPA) - Section 54 - Right to a Prompt Response and Resolution - Section 56 - Right to Return Goods