UNACCEPTABLE SERVICE FROM GAME FOR A LAPTOP FALLING APART THAT IS UNDER WARRANTY.

iLife support centre referred me to dualzone.

I purchased my laptop on 19 July 2019 at Game in Stellenbosch. Almost 3 weeks later I noticed 'scratches' on the device ,despite not having dropped it as it is stationed on my desk most of the time. It was only in September of 2019 that it became apparent that it was in fact cracks,not scratches. This confused me further because once again there's been no drops nor any rough handling of the device .

By this time some of the plastic has already fallen off and cracks underneath the casing has become so bad that the cracks could be seperated !

I went into the Game store which is where I purchased it from. They told me someone from iLife would come out to inspect and advise. They then told me that it's because of the 'sun' that the laptop is cracking. I should apparently not use it in the sun and keep it out of sunlight. This baffled me as I as mentioned before mostly kept it stationed on my desk.

I took their advice and further tried to keep it out of the 'sun' . This is when I used superglue to glue back the cracks as the thing was rapidly falling apart and I had to use it with extra care.

Not even 3 weeks later more cracks appeared for no reason whatsoever . I reached out to iLife via their website numerous times and no one got back to me. On Sunday I sent iLife a support message asking if I could send the laptop to one of their service centres to have the casing replaced . They then yesterday rep**** referring me to dualzone.

While I was at the game store yesterday one of the consultants told me I may be quoted because of the superglue as it may suggest that the damage was self inflicted . This frustrated me as the initial response from them insinuated that I was responsible for the poor build quality of the device.

How can they expect me to pay for a device that has been falling apart by itself a MONTH after purchasing it ? Mind you the thing is still under warranty.

I came to reject the advice and poor customer service as not even replacing the casing was initially suggested to me . Instead I was left to my own devices with a laptop that is seemingly falling apart by itself. It gotten so bad that I had to tape the hinges together because I am certain another two months and the thing would be completely apart.

I spoke to someone from dualzone yesterday who mentioned that someone would look into it. Can you please advise me what to do as I am wits end. I use my laptop for personal and work purposes and I am appalled by the back and forth I had to endure with iLife and Game. I had done some research and decided that if the problem is not resolved I will resort to reporting the matter at the consumer rights Commission because I have never had such a bad experience with a laptop , service. Mind you, all of my previous laptops were made out of plastic and not a single one of them I had the 'sun' issue with .

It's like they're suggesting I use the laptop only in darkness. Game said they cannot repair the casing of the laptop because it would be more than getting a new one. Please tell me how to go about laying a complaint at the consumer rights commission as I feel the excuse is unacceptable.