Unacceptable service and product quality

I bought a washing machine on special 2 month's ago and still don't have a washing machine. 1st there was not stock. 3 weeks later - after numerous calls we got a DEFY replacement, it worked ONCE. A Defy technician came out and said we needed a inlet valve replacement. It took them more than a week to come and replace AFTER phoning and complaining about it. Then the valve is replaced and NOW there is another fault - the computer board.....now since Friday 12 November again we are phoning Game, not them us! and we have now asked for a new machine - don't think this is unreasonable. Apparently DEFY won't replace unless there were 3 faults - so it would seem that 2 faults is the standard for a new machine.....DEFY used to be THE name brand for appliances. Game staff also never seem to be in the store, either in a meeting, not in, out for lunch, off sick, on leave....fantastic Game Alberton! When I phone and get upset they seem to want to help but when you put the phone down they seem to go on lunch!!!! Next will have to be head office. I don't see why DEFY's rules and regulations is now my problem when I bought the machine from GAME ALBERTON.