Unacceptable service

I bought a wireless bluetooth speaker at game in Bloemfontein on the 31st of january. in march around the 24th the speaker could not charge because the small unit that holds the charger so that the speaker can charge fell inside. I could not take back the speaker at the because the lockdown was about to start. During level 4 I contacted game and informed them about the speaker situation. I was told that because of the lockdown and the speaker not being an essential i cant take it back. When level 3 started I went to game with a printed copy of my bank statement because I was told to bring it with since I had lost a receipt. I gave them the copy of the statement and they told me that they will get a copy of the proof of purchase from the head office and I will receive a call to bring in the speaker. It has been 3 weeks and I havent received a call to bring in the speaker for repairs. This is unacceptable. I have been sitting with a broken speaker for more than three months now. I know its not fully their fault but at least they should act quick in helping people with their issues.