Unacceptable service

<p>Plaese note the e-mail written to Game in Paarl as far as their unacceptable service and conduct:</p> <p>We brought in our DVD player, that we bought less than six months ago, for an exchange as it doesn’t want to play dvd’s and keep on “stopping” as we are playing the DVD’s or it will just so “DVD cannot be read” or something like that, even though we have played those DVD’s before. And we do not play copies, most of our DVD’s were brought from your store. We also use a DVD cleaner and still we have to sit with this nonsense. When we brought it in on Saturday we were advised that we have to wait 21 working days for it to be apparently fixed or whatever is wrong with it! This is absolutely unacceptable. We were told they will only exchange when it “breaks” within 2 weeks! I mean really what equipment will just break in two weeks!? We have a 2 year guarantee on this DVD player. And I demand that we receive our R650.00 back for this faulty DVD player that we bought from your store. Your customer service department is completely inadequate and seriously need some training and advise a customer beforehand what the correct procedure is.</p> <p> </p> <p>I also brought in my TV remote which was broken – I was told it would take 7 working days to replace. If I do not receive that remote back by Friday, 20 January 2017, I will officially lay a complaint against you. I also await an urgent answer with regards to our refund. This is the worst service that I have ever experienced and I have been a customer of Game for years… which will now immediately cease.</p> <p> </p> <p>I want our money back as soon as possible and I want my TV remote by Friday.</p> <p> </p> <p>I urgently await your feedback.</p>