Unacceptable Lack of Response – Faulty DEFY 8kg SteamCure Washing Machine

On the 27th Jan 2026, I purchased a DEFY 8kg Front Loader SteamCure washing machine online from Game. We received the machine on the 2nd of Feb 2026 and on the 4th of Feb 2026 when we used it (the very first use), the drum shook so violently during the spin cycle that the entire machine moved more than a ruler’s length from its original position. This is clearly a serious defect and a potential safety risk. I reported the issue to Game Customer Care on the 4th of Feb 2026 and sent the requested email with full details on the same day (4th Feb).It has now been over a week with no written response, no meaningful feedback, and no indication of how this matter will be resolved. I have made repeated follow-up calls and have only received apologies and assurances that the matter has been “escalated.” Escalation without action or communication is not acceptable. As a customer, I should not have to chase a retailer to resolve a faulty product that was supp**** to me. Due to the lack of service and accountability, I no longer have confidence in purchasing any replacement product from Game. I am therefore requesting a full refund and urgent collection of the defective appliance. I will keep this forum updated, as I have seen other reviews were people have had issues with refunds.