GC
Gian C
1 reviews | Active since Mar 2018
08 Jan 2019, 11:43
Unacceptable Feedback!!
I bough a Microwave from Game in April 2018. The Microwave is now not working. I no longer have the slip of the Microwave. My expectation is that the appliance I buy from a reputed store will last! I no longer have the slip of the Microwave. I fail to understand why I cannot be assisted without my slip! I paid so much for the appliance. There is no way a consumer can keep a slip so long. I find it very strange that you cannot track the device that you sell using the serial on the device. We need the Microwave that we bought in your store to work. Please help us! We paid so much for the microwave!
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Replies (2)0
Replies (2)
Game's replyOfficial
08 Jan 2019, 14:26We acknowledge receipt of your complaint with reference 41045 and apologise for your inconvenience in this matter.
In accordance with the CPA customer have to keep the slip for the guarantee period. We can try and trace the transaction and re-print you a slip to assist you under the guarantee. We need the exact date of purchase, the serial number on the item and the method of payment.
Store Management will contact you to assist further in this matter.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
In accordance with the CPA customer have to keep the slip for the guarantee period. We can try and trace the transaction and re-print you a slip to assist you under the guarantee. We need the exact date of purchase, the serial number on the item and the method of payment.
Store Management will contact you to assist further in this matter.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Best regards,
Game's reply08 Jan 2019, 14:26
Official
We acknowledge receipt of your complaint with reference 41045 and apologise for your inconvenience in this matter.
In accordance with the CPA customer have to keep the slip for the guarantee period. We can try and trace the transaction and re-print you a slip to assist you under the guarantee. We need the exact date of purchase, the serial number on the item and the method of payment.
Store Management will contact you to assist further in this matter.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
In accordance with the CPA customer have to keep the slip for the guarantee period. We can try and trace the transaction and re-print you a slip to assist you under the guarantee. We need the exact date of purchase, the serial number on the item and the method of payment.
Store Management will contact you to assist further in this matter.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Best regards,
GC
Gian C's updateReviewer Update
08 Jan 2019, 15:16Thank you very much for you feedback and attempt to provide assistance.
Herewith below are the details:
Exact Date of Purchase: Monday 04 June 2018
Serial Number: LOGIK ********** 791
Model No: P90N30AP-S3S
Method of Payment: Somerset Mall Voucher
Store manager havent contacted me yet.
GC
Gian C's update08 Jan 2019, 15:16
Reviewer Update
Thank you very much for you feedback and attempt to provide assistance.
Herewith below are the details:
Exact Date of Purchase: Monday 04 June 2018
Serial Number: LOGIK ********** 791
Model No: P90N30AP-S3S
Method of Payment: Somerset Mall Voucher
Store manager havent contacted me yet.