Unacceptable customer service

On the 02.12.2020 I made a request to have my order cancelled and a refund to be done on my credit account. This has taken Game 22 days and within that period no one has ever made an effort to contact me or send me an update via e-mail. Every time I call no one can really provide me with constructive feedback apart from "Your goods are still with the courier company" the same one that was meant to delivery within 7 working days. I spoke to many people and hope that now after speaking to Thandiwe from the JHB branch that this matter will be resolved by the 10th of January 2021. Adi from support is also mentioned because they made notes that I will be contacted. Another review to follow in January.