Unacceptable Customer Service and service delivery

I am currently absolutely disgusted with the service from Game Mall of the South. I went to the store on the 29/12/2018 and bought a Samsung 9kg washing machine. I was assisted by Barbara, I requested delivery and paid the fee at 10:29am. Barbara advised delivery only starts at 12pm and I could expect the machine to be delivered later in the day alternatively early morning Sunday even though they don't do deliveries then however an exception will be made. I live in SkyCity Alberton which is a 15min drive from the store. I have since waited for the delivery that still hasn't happened, I called Barbara at 12:55 pm on 31/12/2018 to enquire about the delivery. She was shocked to hear the delivery had not been made and advised the delivery people had already taken the machine with them. She was to call the driver and enquire about it and give me a call back. An hour later I still didn't get a call back so I called again, this woman went on about the incompetence of her ***orkers... and advised they were on their way to pick up the washing machine. How did they already have the machine but now were on their way to fetch it is mind ****. She was to speak promptly to their manager and give me a call back. Another hour later I haven't received a call, I called back and spoke to Seipati who advised Barbara was on lunch and she would give a message. I expressed to Seipati that I would not get off the phone until I had answers as to what exactly is going. Seipati went to also call the dispatch manager. She further advised the drivers were still on their way to the store. She would call me back at 5pm to advise on whether the delivery would be done or not. I called the store again after not having received the call by 5:45, upon which the line was purposely dropped twice and rang un answered twice. Right after I dropped the line Seipati called to advised the drivers still haven't arrived to pick up my machine, she doesn't "think" the delivery will be done today "maybe" on the 2nd of Jan as the 1st is a holiday and though they are open she doesn't "think" they will do deliveries. I requested Seipati to give a solution to this mess as her answers were not satisfactory and didn't give any direction. To which sge advised she is only helping me because the person who made the sale hasn't been able to as though I should be grateful for the vague answers. I requested to speak to someone else that might assist to which she advised there isn't anyone else even the dispatch manager can trell me the same thing. I have been **** to and my concerns invalidated by this store and it is disgusting, so I still don't know why my machine hasn't been delivered and when it will be delivered

You people are full of games indeed

This is an sms I received as I am typing this complaint. Siesssss

Dear Customer, you will receive an SMS from our courier confirming delivery of your order. Thank you for shopping with GAME