Unacceptable customer service

I recently had a fridge purchased from Game. Within a month of purchasing the item, it was clear the fridge was not working. Game was notified and then contact a repairman to come inspect and repair our fridge. After coming to repair it twice, it was declared that there was an internal leak and our fridge was broken beyond repair. The repairman submitted a report declaring our fridge broken.<br> <br> Thereafter, when our fridge had still not been replaced (as it should have been under its warranty), we contacted Game again who sent another repairman. The repairman submitted a report declaring the fridge broken. We were then assured that we would receive a new fridge within the week. After two weeks, a different repairman from KIC came to our apartment, once again to inspect the fridge. He also declared it broken.<br> <br> Game has now informed us that they will not replace our fridge as the first repairman was not a KIC technician, therefore invalidating our warranty. In this situation, the blame very clearly rests with Game, as they were not diligent in ensuring that the correct technician was sent to look at our fridge, thus invalidating our warranty. This customer service is unacceptable.