NF
Nathan F

1 reviews | Active since Sept 2021

21 Nov 2023, 21:29

Unacceptable

I've visited the Menlyn game store this evening 21 November 2023 just after 7. I went in to the shop but had to leave because i wanted to go to another shop before it closed. When i went back to game they told me I'm not allowed to go into the store because i didn't have shoes on. I told them i want to talk to the manager and he told me i can go home and get shoes then come back to the store. I think this is unacceptable that they woud show clients away because they don't have shoes on. I will not go back to game as this is unacceptable for them to tel me i can go home and when i have shoes i can go into the store.

0
Replies (2)
Game
Game's reply22 Nov 2023, 08:29
Official
Hi Nathan, 

Thank you for reaching out. 

I'm sorry, you weren't allowed to enter the store without footwear and that you weren't given a reason. 

Rest assured, the matter will be addressed with the management team, and you will be contacted. 

Kind regards
SG

Game
Game's reply22 Nov 2023, 09:00
Official
Hi Nathan, thanks for getting in touch. I'm so sorry for the poor service received. Please be advised we will escalate the matter to our senior team for assistance.