Unable To Provide True and Complete Information

Yesterday I called in to advise that my banking details need to be changed the lady gave me a fax and email and advised me of documents I need to send through. I ensured to have this done as per request and sent it through now today I am advised that the information provided by your staff is incorrect and that you require other documents! This is such an inconvenience to me as your client as I now need to go again and get other documents because your staff is not trained properly and don't have a clue what they are talking about! You want your money every month but you cannot even give me the correct information to ensure that you get it! This is pathetic, you advise that all your calls are recorded I want this recording and I want to speak to the manager responsible for having such *********** and untrained staff