Unable to get through to customer service

Item: Game
Rating: 1
Author: Rene C

Hi, I need to find out what my balance on my account is. When I call I hold for more than an hour with no answer and when I sent an email to request help they just suggest I call them AGAIN although I specifically said I am not willing to hold for such a long time. Via email they are only able to get back to me in 2 - 3 days! Unacceptable. Always ready to take the money but heavens forbid we need some customer service. Would like someone to get back to me today please.

Helpful (0)

Replies (1)

Game's replyOfficial

05 Jul 2019, 13:56

Hi there Rene,

Thank you for bringing this to our attention.

I do apologize for the services that you received.
Please email your contact details as well as an ID number to *** and cc in *** so that we may look into this immediately.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Game's reply05 Jul 2019, 13:56

Official