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yolokazi M

1 reviews | Active since Feb 2017

05 Feb 2024, 06:57

*****ULENT AT GAME KENELWORTH CENTRE

15th January I went game store Kenelworth cente to return the bike I bought for my son December. So I got a voucher and I was advised I can keep the voucher then come back cause month end there will be specials. Yesterday the 4th of Feb I went to look if there are bikes and there wasn’t so I went to the cashiers to exchange the voucher it said invalid HAIBO then there other lady said she will go to customer service and they advised the voucher was exchanged on the 16th of Jan at 17:26. I asked how cause I still have all the voucher’s with me, I said it straight its one of your employees did ***** and exchange it cause it wasn’t me. Mind you my voucher is R2299. She said she doesn’t want to accuse anyone I must come back today when there’s a manager because their cameras only back up for 7 days and it’s over that. So they will have to ask the for the mall footage. I’m an so ****ed 😡 b cause it’s within that store the person that used my voucher.

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Replies (1)
Game
Game's reply05 Feb 2024, 10:33
Official
Hi Yolokazi, thank you for reaching out. I'm sorry, that your voucher is invalid and that you weren't assisted timeously. This is certainly not the experience we want you to have. Rest assured, I've escalated your query, and you will be contacted.