****ty service from Game Cresta shopping Centre

My name is Roseline***) I bought a Defy 13KG Top Loader washing machine at Game in Cresta shopping centre 2020.05.11,ever since I bought the machine it was faulty I reported it to Game several times and nothing was done about it and I will not continue to pay for a product I am not happy about,what Game is good at is to harrass it's customers but are failing at delivering good customer service.