****ty service

I ordered a couch on the 6th Jan, it was delivered 7 days later, only to find that it is the incorrect couch. told the driver on the same day and he advised that he could not return it and i must speak to Game directly. on the same day 17 Jan i got incontact with Game to advise of the inconvenience and spoke to a guy called Irfaan who advised i should send an email with pics to Websupport, did exactly that but never received any follow up calls. I have called and gone to their live chat to speak to someone everyday since the 17th. today is the 25th and i am still sitting with a couch i cannot use. I was advised today 25th that the couch would be collected and mine delivered and this was on the 24th. the exchange still has not happened and i am basically really irritated at this point. Order number ***