CR
Chad R
1 reviews | Active since Sept 2011
09 Jul 2018, 08:06
TV replacement issue
Good Morning
I purchased a Samsung 55” TV at your Kenilworth branch on the 21 June 2017. Delivery of TV was very late, it arrived the following day at 8pm. The TV was lying flat inside the delivery vehicle and was manhandled out the back by the driver. For a tv that size it is very awkward for one person to manoeuvre.
Once installed I immediately noticed the left side of the screen had backlight bleed in the corners. Initially I thought I would give the set time to settle, but a few days later 3 black shadowy columns appeared on the left as well.
I contacted the store on 8 July 2017 for an exchange but was told the TV needs to go for an assessment. I have purchased 2 Samsung sets from your stores in the past and never had any problems until now. After speaking to the salesman (Richard), he put me through to manager but I was on hold for 15 mins. I then called back and was told the manager was out of the store but would call me back which never happened.
I purchased this TV in order to watch the World Cup, all I require is a replacement set, after such a short time after purchase I don't see why I have to wait a few weeks for a resolution.
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
09 Jul 2018, 12:35We acknowledge receipt of your complaint with reference ***1 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you within 48 hours to discuss and resolve this matter.
Regards.
Group Customer Service Advisor
Tel: 0*** 2273
/rt
Best regards,
Game's reply09 Jul 2018, 12:35
Official
We acknowledge receipt of your complaint with reference ***1 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you within 48 hours to discuss and resolve this matter.
Regards.
Group Customer Service Advisor
Tel: 0*** 2273
/rt
Best regards,
Game's replyOfficial
09 Jul 2018, 16:13We confirm that your item will be collected from your home and be sent for assessment. The store will keep you posted on the process.
Regards.
Group Customer Service Advisor
***
Tel: 0*** 2273
/rt
Best regards,
Game's reply09 Jul 2018, 16:13
Official
We confirm that your item will be collected from your home and be sent for assessment. The store will keep you posted on the process.
Regards.
Group Customer Service Advisor
***
Tel: 0*** 2273
/rt
Best regards,
CR
Chad R's updateReviewer Update
09 Jul 2018, 16:17My apologies for the incorrect year in my email, I meant 2018. Thanks for the feedback. I hope a resolution will be found, the picture quality for a TV that cost R8000 is unacceptable. It also appears as if I will now without a TV for the rest of the world cup if this process takes too long
CR
Chad R's update09 Jul 2018, 16:17
Reviewer Update
My apologies for the incorrect year in my email, I meant 2018. Thanks for the feedback. I hope a resolution will be found, the picture quality for a TV that cost R8000 is unacceptable. It also appears as if I will now without a TV for the rest of the world cup if this process takes too long
CR
Chad R's updateReviewer Update
10 Jul 2018, 10:13Good Morning, I was contacted yesterday that the TV would be collected today. But I have been contacted again to say that Samsung will contact me to do troubleshooting on the TV. But it has already been boxed ready for collection. Also, I was only made aware that you have a 7 day return period. If that was known to me I would have done so, the slip only mentions 21 days. This is becoming quite a hassle
CR
Chad R's update10 Jul 2018, 10:13
Reviewer Update
Good Morning, I was contacted yesterday that the TV would be collected today. But I have been contacted again to say that Samsung will contact me to do troubleshooting on the TV. But it has already been boxed ready for collection. Also, I was only made aware that you have a 7 day return period. If that was known to me I would have done so, the slip only mentions 21 days. This is becoming quite a hassle