SB
Sivera B
1 reviews | Active since Jan 2018
31 Jan 2018, 10:28
TV repairs
hi , i have bought a tv from Game Store in Gateway and i had taken a 5 year extended warranty on the tv . Last year November the tv was giving me problems so I took it to Game Store in Shelly Beach when they plugged it in the tv worked so they sent me back home with the tv . when i got home the tv did not work so i took it back to Game in the same month of November they booked it in for repairs. my tv was ready beginning of January so i collected it . when i get home again the tv does not work I have taken videos of the tv not coming on . Last Saturday the 27th January I took the tv back and showed them the videos they told me they will contact me on Monday 29th January and till now nobody has contacted us . my warranty for the tv ends next month . when we took the extended warranty we were told if the tv gives us any trouble someone will come to my premises to fix the tv if it is not fixed they will replace it with a new tv . Game does'nt seem to be helping me and my fear is when the warranty ends and the tv is still giving me problems what do i do .
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Replies (3)
Game's replyOfficial
31 Jan 2018, 10:47We acknowledge receipt of your complaint with reference ***1 and apologise for any inconvenience caused.
Senior Management will investigate the delay and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply31 Jan 2018, 10:47
Official
We acknowledge receipt of your complaint with reference ***1 and apologise for any inconvenience caused.
Senior Management will investigate the delay and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
SB
Sivera B's updateReviewer Update
31 Jan 2018, 13:04This is the 3rd time we took it back to Game . I don't know why there is a delay. when we took the warranty they made many promises and non of the promises are fulfilled and now I am sitting without a tv for over 2 months . We did ask to speak to the manager but he did'nt see the need to come talk to us he rather send a salesman to sort the issue .
SB
Sivera B's update31 Jan 2018, 13:04
Reviewer Update
This is the 3rd time we took it back to Game . I don't know why there is a delay. when we took the warranty they made many promises and non of the promises are fulfilled and now I am sitting without a tv for over 2 months . We did ask to speak to the manager but he did'nt see the need to come talk to us he rather send a salesman to sort the issue .
Game's replyOfficial
31 Jan 2018, 14:03The unit is at the supplier and the store is awaiting feedback. The unit will only be exchanged if the supplier authorized it. This was explained by Management.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply31 Jan 2018, 14:03
Official
The unit is at the supplier and the store is awaiting feedback. The unit will only be exchanged if the supplier authorized it. This was explained by Management.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,