TV PROPLEM STILL UNRESOLVED

I bought my Samsung tv from game store at Pritchard Street on the 29th of March 2019 for R11999.00 cash and the checked it from the store and it was working, and sales man told me to go and wait for him next to the door, which I waited for a while and he came, and help to pack the box in a car, funny when we arrived home and plucked the tv, it had a mark on the right side of the corner, and I tried to call the shop and I couldn't get through, and I went back to them on the 31st of March and I was helped by the sales manager by the name called of Brandon Attwell and he came with an attitude to us without greeting us, he just told me that I might have broken the tv whilst I was packing it into a car, I answered him and told him that it wasn't me who packed the box it was the store sales man, then he said it is no longer game's problem ,and I asked him that as a game customer it means I'm forfaiting my R11999.00 ?and he said Yes it means that, and I asked him again that there is nothing that game can do at all because I buy all my appliance from here at game? He then said he cant, he will take the tv to Samsung and find out if it can be fixed, I felt being so unfairly treated, then on Monday I was called by the guy called Brad Adriaan from the customer services ,and promised to take the matter to the Game Store Management and I must expect a call within 24hours ,which it did not happened up until I called the Game Head Office after48hours, I was told that the management will call me back, fortunately after an hour I got a call from the regional manager Ms Rina, who also listened to my story and promised to come back to me immediately, and she hasn't come back to me, I just feel that being Black in our country we have always been treated differently from the white people, I'm definitely 100% that if I was a white lady my problem would have been resolved by now, Game is holding my R11999.00 and I don't have a tv and no respond from game ,I'm just wondering how many Black customers are treated like me at the Game Stores.