TV on extended warranty handed on 6/ 01/ 2015

I handed in my TV on the 6th of January 2015 for repairs at the Game store in Amanzimtoti. As a customer I have been given the run around regarding the repairs. After a month of waiting I was told it would take 6 to 8 weeks to repair and the problem was that the screen needed to be replaced which costs a lot and we will receive a new TV. After being copied on emails which went back and forth from this branch to the extended warranty department I was then called by a lady named Happy from the extended warranty department saying that I will definitely receive a new TV and she will call me by the 13th of March regarding me being able to collect the item. Today is the 14th of March 2015. I as the customer called the Amanzimtoti branch and was told that they didn't follow up as they assumed that extended warranty department will sort this out. Now I as a customer have to go back and forth to get service. This is pathetic for a branch of such a large retail group of chain stores to have staff who display careless and uncommitted service to their customers. To date I don't know when I will receive the TV all I know is that I am copied on mails which go back and forth with no solution.