TV not yet returned after repairs

Item: Game
Rating: 1
Author: Kinola P

Hi there,

My parents brought in their Telefunken TV that they purchased from Game as it was not working. The TV was brought to Game Gateway on 3 December and 2 weeks ago, my parents visited Game Gateway and spoke to the manager Raj Singh. He contacted my parents and advised them that the truck was on its way with the TV and that they will be contacted in 2 days time. 2 weeks later, no call has been received. There is no feedback from Game Gateway and my parents do not know what is happening with their TV.

It cannot take close onto 2 months to repair a TV. Seperately, the management staff are creating expectations that they cannot deliver on leading to a very tardy customer experience.

Please feel free to contact my mom Mrs PR Pather on ***to resolve this matter!

Helpful (0)

Replies (4)

Game's replyOfficial

22 Jan 2019, 09:30

We acknowledge receipt of your complaint with reference 54047 and apologise for the delay in repairing this item.

Senior Management will investigating this delay and will cotnact you with updated feedback.

Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***

E-Mail: ***

Best regards,

Game's reply22 Jan 2019, 09:30

Official

Best regards,

Kinola P's updateReviewer Update

22 Jan 2019, 09:40

Thanks Rina. As this is near 2 months old, I do expect for the investigation to be expediated and for resolution to be communicated this week. For ease of reference, the ref number is ***. Thank you

Kinola P's update22 Jan 2019, 09:40

Reviewer Update

Thanks Rina. As this is near 2 months old, I do expect for the investigation to be expediated and for resolution to be communicated this week. For ease of reference, the ref number is ***. Thank you

Game's replyOfficial

24 Jan 2019, 15:35

We confirm that a refund will be done and look forward having you in the store soon.

Best regards,

Game's reply24 Jan 2019, 15:35

Official

We confirm that a refund will be done and look forward having you in the store soon.

Best regards,

Kinola P's updateReviewer Update

25 Jan 2019, 07:59

Thank you so much for the swift response to this complaint. Sincerely appreciate it. My recommendation to Game would be to address these issues before complaints hit a public domain such as Hello Peter. It is very damaging for a brand when complaints are public...again, thank you for resolving this

Kinola P's update25 Jan 2019, 07:59

Reviewer Update