TV damaged after extended warranty claim

Damaged my TV when Game sent it for repair under the extended warranty. No response from the store/Game or Massmart Head Office with any resolution. I have been without a R6000 TV for a month and I paid R600 for a warranty. It is now in an unacceptable condition and not how I handed it over to be fixed. If I don't get a response I will be contacting Mitchell Slape the CEO. I am sure he will find a lot of useful information on Hello Peter for his review of Game Stores operations and strategy.