Turned a complaint into a compliment !!!!

Dear Game Customer Service Team,

I am writing to express my deep appreciation for the exceptional assistance provided by Mr. Aneil Padayachie, and to formally raise serious concerns about my lay-buy experience at Game.In December 2024, I initiated a lay-buy for a stove and LG washing machine at Game Eastrand Mall, with the lay-buy set to expire on 27 July 2025. On Tuesday 23 July 2025, I visited the Eastrand store only to find it closed since 13 July, with no prior communication regarding its closure. A notice on the door directed customers to Mall @ Carnival for inquiries. Having driven to the store and wasted time and petrol, I was understandably upset. Upon arriving at Game Mall @ Carnival, I requested assistance with my lay-buy. The sales representative confirmed that my items had not been relocated and that no stock of the LG washing machine was available. I emphasized that I needed a brand-new machine and would not accept a display unit—even for a reduced price. At that point, Mr. Aneil Padayachie became involved. He took full ownership of my case—tracking my contact details, actively seeking stock from other Johannesburg stores, and working with dedication to resolve the issue. On 24 July 2025, he contacted me to confirm that he had sourced the washing machine in Secunda, and would arrange delivery as quickly as possible. The next day, 25 July 2025, he confirmed that the machine had arrived at Mall @ Carnival and was ready for pickup. On 26 July 2025, I collected the brand-new machine, just as expected. Mr. Padayachie extended a heartfelt apology for the inconvenience arising from the Eastrand Mall closure, maintained a friendly and professional demeanor, and even provided R500 in petrol compensation. Thank you for the Excellent Service, I am grateful for turning a complaint into a compliment !!!! The man deserves recognition his endeavours ..!!!