1 reviews | Active since Dec 2012
<p>i normally buy my appliances from GAME and i leave with them everytime, this time i went there on a sunday fair enough it was late and they promised to deliver on Tues and we recieve a call on tues telling us we will recieve the frigde on friday. i tried calling the warehouse and they also say its out of their control. the service recieved from the time we went to go purchase this fridge was just terrible. we wanted to speak to the manager and we stood in front of her for more that 10min while she was on a personal call talking about her cards in wooworths and collection of whatever she bought. we had to go to the customer service and they were kind enough but refered us back to the manager that was still busy on a personal call. i called today to ask if we really going to get the fridge as promised and iam told no we will get it on tues.</p> <p> </p> <p>the problem i have here is no one is able to do anything we just need to wait and why do the display things they do not have? why do they let us pay for stock they dont have? why is the MANAGER there ignoring customers untill she is done with her personal calls? why as customer we have to understand that there is nothing they can do so we just need to wait?</p> <p> </p> <p>before i even paid for this fridge i asked questions about this delivery and i was told no it will be delivered as stated and its still not. i have to leave on fast food and watch my meat expire for this. i paid for the fridge that i dont have as promised but no one will paid for the food that expired.</p> <p> </p> <p>iam writting this with extream furstration, and i know someone will vall meand offer me a refund since they all dont have control, guess what i want my fridge i will not go around hunting for another fridge if you had been honest from the start i was not going to pay for it. since i have paid then please provide the service that keeps your doors opend</p>
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will contact you with udpated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will contact you with udpated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
they continue to lie, i just missed a call from the called it back spoketo timothy and whoever he called to speak to me. this is really not on. GAME if you are going to get someone to call a customer back make sure you ask a person with knowledge. come on please can i please deal with individuals that know what they are talking about please.
the reply say a senior manager will call me back but s/he a sales person was assisting. the same one that **** to me..... iam going to make this a private reply please ups**** the individuals that deal directly with customers
they continue to lie, i just missed a call from the called it back spoketo timothy and whoever he called to speak to me. this is really not on. GAME if you are going to get someone to call a customer back make sure you ask a person with knowledge. come on please can i please deal with individuals that know what they are talking about please.
the reply say a senior manager will call me back but s/he a sales person was assisting. the same one that **** to me..... iam going to make this a private reply please ups**** the individuals that deal directly with customers
Unfortunately the store was unable to contact you via phone or email and therefore cannot assist further.
If you still want to discuss this matter please contact Florence Mahlalela on ***.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Unfortunately the store was unable to contact you via phone or email and therefore cannot assist further.
If you still want to discuss this matter please contact Florence Mahlalela on ***.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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