Turn around time

There is currently a iPhone 13 deal, app**** at Mall of Africa on the 25/04/2024 and we were advised the turn around time is 3-5 days. We haven't been contacted till date, we went back yesterday and we were told "there are a lot of customers who app**** and we will be contacted whenever" with the most disgusting attitude from the lady who was helping. How did the turn around time go from 3-5 days to 2 weeks and a couple of days? The least the store can do is send some form of communication to keep us at ease but nothing. I am highly disappointed