Trust in Game is broken by their weak service and empty promises

It is very rare that i complain on any platform about anything. On the 4th of June 2021 i took my wife to the Game store in Zevenwacht Mall Kuilsriver to take back the Bennet Read hairdryer which she was dissatisfied with. We spoke to the customer service representative and she then called a tevo rep that works in their store, after waiting almost 45 minutes just to hear the rep is not available and his senior came, the customer service advisor then advised that by the monday 7th of June 2021 the hairdryer will be sent back to tevo and it will take 7 working days to get feedback via a sms or call and we must pick up our item or will be refunded. On the 17th of June 2021 we heard and got absolutely NO FEEDBACK from game or tevo and we decided to contact them. after numerous calls NOT BEING ABLE to get the customer service on the call we finally spoke to her where she advised she waiting on authorisation to refund and she advised that she will contact us back in longer than 10 minutes, a hour has passed and we called again, the lady that answered said she will relay the message because i advised her after talking to the customer service rep we called after the hour after she promised to call us back after the 10 minutes and everytime we get put through the phone only but rings.

Now we are very appalled by the way our issue has been handled by Game and tevo, both myself and my wife often purchase our goods at Game and this is the 1st time we received a reception like this as we have never before seen any need to return anything to game or was dissatisfied with any product we purchased at game before.

We hope this matter will be sorted very soon but like they say, trust is like a mirror, once cracked can never be the same again.

M.Phillips