JL
Johan L
1 reviews | Active since Oct 2015
14 Oct 2015, 10:51
Trojan treadmill take more than 2 months to repair
I took my Trojan treadmill to Game Mosselbay (exclusive distrubuter) for repairs on 3 Aug 2015. it is now more than 2 months and it is still not repaired. The technician for Trojan repairs just keep on giving me excuses and blames a lot of people and other circumstances for not having done the repairs yet.
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Game's replyOfficial
14 Oct 2015, 18:44Hello Johanharm,
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
The agent confirmed with the store that the item will be repaired before the 16th October. The store will follow the progress and will keep you posted.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
The agent confirmed with the store that the item will be repaired before the 16th October. The store will follow the progress and will keep you posted.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply14 Oct 2015, 18:44
Official
Hello Johanharm,
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
The agent confirmed with the store that the item will be repaired before the 16th October. The store will follow the progress and will keep you posted.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
The agent confirmed with the store that the item will be repaired before the 16th October. The store will follow the progress and will keep you posted.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73