1 reviews | Active since May 2016

17 Jul 2024, 10:05

Trojan Treadmil TR700

Do NOT by any TROJAN gym equipment from Game or Makro before you tested all the apps on the equipment. Testing the unit in store to see if you can login to Spotify, Netflix and that the Google Chrome is the latest version. I bought the TROJAN TR700 Treadmill from Game in George on 09/07/24. Game sales person told all apps work as on adverti*****t. I took delivery my self setting it up. Login to Spotify that works fine. Login to Netflix it says I needed to update the app on the unit. There's no settings or a function to do that. I contacted TROJAN directly and telling them the issue I have with the unit. They was quick to respond to my email but trying to sort out the problem was a bit of a problem. Remember I only have 7 days to return the item back to Game store. So I was cool and calm with them. As my 7 days is running out they keep on asking me for an extended day so I say it's OK. Next day same story asking for another extended day. In the meantime I was thinking about my 7 day period for return if not sorted out. So on day 7 I whent back too Game to arrangement for pickup and refund. This morning they told me they can't pick it up today Game reschedule for the next day 18/07/24. Guys think twice before buy an expensive equipment from Game and stay away from any TROJAN equipment that have an android software build in. Test it first before making your payment. Game and Makro must find another Gym equipment supplier and get rid of Trojan Supplier. Trojan is giving Game a bad name and game is already not doing so well at the moment.

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Replies (3)
Game
Game's reply17 Jul 2024, 11:44
Official
Hi Nico, thank you for getting in touch. I'm sorry that you've been struggling to get the treadmill set up and that the supplier has been unable to assist you swiftly. I've escalated your query to our complaints team and you will be contacted. 
's update17 Jul 2024, 12:02
Reviewer Update
Your Manager told me yesterday they will collect the Treadmill today. this morning he told me they will collect it now tomorrow. what I don’t understand is I stay next to game it’s a walking distant from game.

sorry to say I was yesterday at game for an full refund as my slip was within the 7 days. I don’t want to hear any excuses any more I was more than potions with Trojan and Game
Game
Game's reply17 Jul 2024, 15:38
Official
Thank you for getting back to me. Your feedback will be noted on your open complaint.