CR
Christo R
1 reviews | Active since Feb 2016
09 Feb 2016, 20:03
Tredmill Stamina 315 Trojan
Our local Game store sell tredmills but do not have the lubricant needed to service it. When asked where I can get some lubricant for the tredmill their reply was to phone Trojan and order a tube. The cost of a courier sending a tube of lubricant will cost more than the actual tube. Shocking how a store of this size can sell a product but not have the service tools or products in store.
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Game's replyOfficial
11 Feb 2016, 07:33Hello lerouxhannelie,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that the Supplier, M5, contacted you to advise that they are in the area on the 5th April and that they will bring the lubricant along and you were happy with the arrangement.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that the Supplier, M5, contacted you to advise that they are in the area on the 5th April and that they will bring the lubricant along and you were happy with the arrangement.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Feb 2016, 07:33
Official
Hello lerouxhannelie,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that the Supplier, M5, contacted you to advise that they are in the area on the 5th April and that they will bring the lubricant along and you were happy with the arrangement.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that the Supplier, M5, contacted you to advise that they are in the area on the 5th April and that they will bring the lubricant along and you were happy with the arrangement.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73