LM
Lybon M
1 reviews | Active since Jan 2026
02 Jan 2026, 10:51
TREATING THE CUSTOMER UNFAIRLY
I bought Samsung TV a month in November 2025. In December 2025 the screen started flickering and I reported the matter to Game. I was advised that they would send my complaint to Samsung technicians to assist.
To date i don't whether the matter was reported to the Samsung technician or not. I don't know what their turn around time is.
I was not given a reference as proof of reporting
Helpful (0)
Replies (9)0
Replies (9)LM
Lybon M's updateReviewer Update
05 Jan 2026, 16:03Thanks for responding. The person who assisted me is Tshililo, Today I spoke to his Manager Dianah and i was shocked about what she said. She said that the logged call was closed becuase the service provider could not get hold of me.
I have no relationship wiith the service provider, i bought the television set from Game Store. I am human being not a robot. Game should have sent me a massage before closing the logged call, but according to Diana that is none of Game's business.
I have no relationship wiith the service provider, i bought the television set from Game Store. I am human being not a robot. Game should have sent me a massage before closing the logged call, but according to Diana that is none of Game's business.
LM
Lybon M's update05 Jan 2026, 16:03
Reviewer Update
Thanks for responding. The person who assisted me is Tshililo, Today I spoke to his Manager Dianah and i was shocked about what she said. She said that the logged call was closed becuase the service provider could not get hold of me.
I have no relationship wiith the service provider, i bought the television set from Game Store. I am human being not a robot. Game should have sent me a massage before closing the logged call, but according to Diana that is none of Game's business.
I have no relationship wiith the service provider, i bought the television set from Game Store. I am human being not a robot. Game should have sent me a massage before closing the logged call, but according to Diana that is none of Game's business.
LM
Lybon M's updateReviewer Update
06 Jan 2026, 12:11Samsung contacted me today (6/01/2026) and informed me that the call was logged on the 5/01/2026. i reported the matter to Game on the 23/12/2025. There only inference that can be drawn is Game does not have the customer interest at heart. 24 -48 hours has expired and no feedback from Game.
LM
Lybon M's update06 Jan 2026, 12:11
Reviewer Update
Samsung contacted me today (6/01/2026) and informed me that the call was logged on the 5/01/2026. i reported the matter to Game on the 23/12/2025. There only inference that can be drawn is Game does not have the customer interest at heart. 24 -48 hours has expired and no feedback from Game.
Game's replyOfficial
06 Jan 2026, 12:12Hi Lybon, I am so sorry for the service that you received. Kindly be advised that the matter was escalated to the management team and we will contact you as soon as we have an update
Game's reply06 Jan 2026, 12:12
Official
Hi Lybon, I am so sorry for the service that you received. Kindly be advised that the matter was escalated to the management team and we will contact you as soon as we have an update
LM
Lybon M's updateReviewer Update
15 Jan 2026, 15:44Today is the 15th of January 2025 no movement on my complaint. Game made a profit out of my purchase; the television is defective and as results i cannot enjoy the fruits of my money. This is unfair.
LM
Lybon M's update15 Jan 2026, 15:44
Reviewer Update
Today is the 15th of January 2025 no movement on my complaint. Game made a profit out of my purchase; the television is defective and as results i cannot enjoy the fruits of my money. This is unfair.
Game's replyOfficial
16 Jan 2026, 13:01Hi Lybon , I'm sorry your query hasn't been sorted. Rest assured, the complaints team is handling your complaint and you will be reverted to as soon as they have further information.
Game's reply16 Jan 2026, 13:01
Official
Hi Lybon , I'm sorry your query hasn't been sorted. Rest assured, the complaints team is handling your complaint and you will be reverted to as soon as they have further information.
LM
Lybon M's updateReviewer Update
28 Jan 2026, 09:18To date Game has not attended to my complaint. I submitted to game proof of purchase, but their service provider demands proof of purchas from me. I gave the service provider proof purchase .The service provider contend that the receipt is invisible. Requeste Game to provide proof, they say i must wait. The call was logged in December 2025 and I must wait for something that can be retrieved in a second.
LM
Lybon M's update28 Jan 2026, 09:18
Reviewer Update
To date Game has not attended to my complaint. I submitted to game proof of purchase, but their service provider demands proof of purchas from me. I gave the service provider proof purchase .The service provider contend that the receipt is invisible. Requeste Game to provide proof, they say i must wait. The call was logged in December 2025 and I must wait for something that can be retrieved in a second.
Game's replyOfficial
28 Jan 2026, 11:33Hi Lybon, thank you for reaching out. We are so sorry for the lack of communication on our side. Kindly be advised that your query has been escalated to our senior team and they are actively working on this matter. The agent working on your query as soon as they have an update for you.
Game's reply28 Jan 2026, 11:33
Official
Hi Lybon, thank you for reaching out. We are so sorry for the lack of communication on our side. Kindly be advised that your query has been escalated to our senior team and they are actively working on this matter. The agent working on your query as soon as they have an update for you.
LM
Lybon M's updateReviewer Update
05 Feb 2026, 12:09I was assisted on the 2nd of February 2025.
LM
Lybon M's update05 Feb 2026, 12:09
Reviewer Update
I was assisted on the 2nd of February 2025.
Game's replyOfficial
05 Feb 2026, 13:12Thank you so much for the update.
Game's reply05 Feb 2026, 13:12
Official
Thank you so much for the update.