Treating the client Fairly doesn't exist(TFT)

If there was a 0 star rating i would give Game Southgate that rating. My mother bought a deep freezer on Sunday before 12:00, she told the sales person that she really need the deep freezer that day and he said it was late for delivery of that day. Understandably so and he said the delivery will be done on Monday, which was yesterday.I called the store yesterday and i spoke to a lady(i think she said her name is Judy), she told me that the delivery is out as there is an sms sent to my mother. I told her she hasn't received an sms. she was so adamant as though she had mother's phone on her hand. I then asked to speak to a manager, who they said was Joe. He was ofcourse not available to attend to me. Judy told me the delivery will happen today even when it is 18:00. Firstly this was shock to me, with so much crime happening such a store allows and feels it is okay for delivery to happen to late? Anyway, It is Tuesday and there is no sign of the delivery and Joe is again not able to come to the phone as per Bongi who answered the phone.And obviously didn't have a sense of urgency even after explaining everything to her. What a manager? Sure this is Treating the customer fairly. I then called the call centre an I spoke to Ruqaiyah, who tried to assist even in my irritation. I have to say, she is the only person of all the people i have spoke to . who understand how much of a n emergency this is. With my mother not going to work to sort this out and having rotten meat in the house, she understand and tried to help. But we are still not satisfied. Empty promise after an empty promise plus a manager who is never there. We just was our money ASAP, sure Game is not the only store that sells a deep freezer in Gauteng!!!