Treating Customer Unfairly

I bought Sunbeam gas heater online and same was delivered 12 May 2021, I kept it in the original package until the week of the 20th. I then saw that the heater is non functional and I loaded a complaint on 27 May and I was responded by Zubair Adam's, he advised that I need to take the unit in store for further assistance and If I want it to be collected I need to pay a fee.

I find that very much unfair as I already paid for the unit and game was happy to take my money and no one contacted me to say I can't pay for the delivery since the unit is small, now I'm told the unit is too small to be collected since its a walk in size.

Due to health reasons and COVID virus I only do my shopping online,I cannot go in the store and I refuse to pay a fee to have it collected as I had already paid for a non-functional heater to be delivered.

I would like for this unit to be collected and have my money refunded back to my account the very same way I paid for it, because I do not want to deal with Game anymore. Retail stores promote shopping online and when its their time to come on board the rules change and now I'm expected to go instore.

As I had mentioned before I will not go in the stores for health reasons and COVID regulations and also refuse to pay the collection fee for a unit that was never functional. May I please be contacted and have this sorted out as I need to get an operational heater.

Order number ***

Thank you