MM
MORETLO M

1 reviews | Active since Dec 2017

15 Dec 2017, 12:20

TREATING CUSTMOERS LIKE THEY`RE DOING THEM A FAVOUR

My account was in arrears as a result I couldn`t use it to buy with. I then called the game call center to find out what would be the quickest way to sort the natter out as I urgrntly needed to use my card, was told to make a payment of the arrears and I would only be able to use it the following day as ALL payments have a turnaround time of 24 hours. The following day the payment were still not reflecting, when I call the call center again they say its gonna take 3-5 days to reflect. As if that wasn`t bad enough, when I could FINALLY use my card they now delaying the delivery of my fridge!! I was supposed to receive my fridge yesterday morning, it never came. I had to call THEM to find out about my fridge.I am quite fed up with GAME at this point, they don`t have service standars AT ALL.

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Replies (2)
MM
MORETLO M's update15 Dec 2017, 13:36
Reviewer Update
Listen here, don`t tell me you`re investigating when you don`t even have the decency to call me up and hear my story. BEFORE I paid for the delivery of that fridge I ASKED when they would deliver the fridge as I have meat that needs a fridge, they said the following day! I took their delivery service because they would deliver the next day otherwise I would have made my own arrangements. As we speak now they still haven`t delivered after I called AGAIN. and as for your reply about your credit department, hire COMPETENT staff who wont inconvenience clients with incorrect information. Your whole reply is flippant and disrespectful.
MM
MORETLO M's update15 Dec 2017, 22:38
Reviewer Update
I'm waiting for your call to tell me how you're gonna pay for my meat that went off due to YOUR incompetence!