treated unfairness

We have been trying to appy for a game store Card, It has been a nightmare.In order to get a feedback or reply we must complain first, they always request same docs over and over with different emails, We even went to the Menlyn Mall and apply there, still we had to send them email to ask for a feedback.they finaly sent sms saying they approved finance.yesterday we had to run to Menlyn mall after work because we knew that its due date for promotions(we needed to buy 2 Tvs) we arrived there and we were told that they have declined a store card and we will get a loan, we asked if we can get a reason why declined,reason is we app**** before. we asked consultant at the Game store to call head office and we manage to reach a consultant and she was talking about a capitec statement that we sent,which we are unaware of because we never send that statement, also application is still pending. we told her we need to get feedback today. the consultant **** to us and said within an hour will receive sms,we must just wait in store for an sms, we waited more than an hour around past 7 we used our airtime and called only to find out that they closed at 6pm and we choose onother option to assist us they said everyone to help on that department has left..we were stranded,angry disapointed,it was late around to 8am for closing time. we had to leave late with nothing but looking like stupid crazy peaple,you wasted out time,you **** to us,...well its fine keep your card with your valuable clients you have. the worst part is that is the same head office with Marko cause we wanted to apply there. I must admit you have nice,beautiful staff and promotions time to time but your servise its pathetic,you have no respect to peaple. and I know writing to hello peter it wont count because am not your client.well it doesnt matter.