Treated bad as a customer

<p>I brought a logik ceiling fan at Game store around about October last year,,it happened that around June 2016 I broke my glass shade on the fan,,,,I never thought this matter will be so difficult.I called at Game store and asked if their logik suppliers had spares,the suppliers said they don't have spares,they referred me to any nearest game store to ask for the shade.then I went to Game kolonade on the 08-06-2016 where I brought my fan,,,they had 3 boxes of the similar fan in store,I asked to buy the shade from them they refused..I spoke to SHAUN he could not answer my question,,,I asked him where must I get the glass shade from because their supplier doesn't have it,all lighting stores around town they don't have this logik brand,where must I get the shade from????</p> <p> </p> <p>He called in the suppliers they told him they don't have the spares,,,then he said he said the matter is beyond him,,,he called in the lady named ANNAH,,,I did not really want to listen to this glass shade stuff,, she said can I have proof of purchase,which I don't have....He said give me the date of purchase,which I don't recall ,,then she said we cannot assist you...wow I felt like a fool really....so I asked if I can't produce non of the things she asked for so it means I get stuck with the logik ceiling fan I brought from them without a glass shade???.her answer was go and unmount the fan and bring it to the store....I really felt like crying...</p> <p>When I recall I hired an electrician to mount the fan for me,,,meaning I must pay him to unmount it again,,just to get a glass shade at Game store,,, I didn't want them to just give me the glass shade,I even asked to buy it,,,they refused and it's their brand.this is not really fair for me</p>