Traumatized and disgusted

I was assaulted by staff managing the trolleys at Game Store Promenade in Mitchell's Plain upon leaving the store yesterday 14 November 2018.

Whilst leaving the store and at the entrance I was approached by a "trolley boy" contracted by Game Stores who abruptly stopped me by standing in front of the trolley preventing me from leaving the store and very rudely told me in a poor english accent (if i can call it that) that I can not leave the store with the trolley while he continuously yanked and pulled at the trolley. I had my 4 year old son and a bag in the trolley.I was completely flabbergasted. I demanded that he leave the trolley and to let me go. The trolley boy said no, and insisted that I am not allowed to leave the store with the trolley. I turned to the 2 female security guards sitting at the entrance door for assistance. The security guards in turn yelled at me saying "hey wena" gesturing I should give the trolley and remove my bag and son from the trolley. I immediately asked the security guard for a manager and was abruptly told that I must go look for him in the store. I found the Manager approximately 5 meters away in full view of the entrance from where I was literately being assaulted. I went to the manager known as Reginald, a sales manager, I explained to him what had happened and his response was that I should point out to him the individual which assaulted me. They stood directly behind me as they proudly followed me to the manager, he "Reginald" then told me that it is fine he will " sort them out". I then asked whether they worked for game as they were not wearing any game uniform and looked scruffy and dirty and not presentable to work with customers. He Reginald rep**** that they are suppose to collect the game trolleys. I was disgusted and left the store with my 4 year old son still in the trolley while Reginald was having a discussion with the trolley boys. In a state, blood pressure sky high with a massive headache and my son asking "mommy what happened repeatedly" clearly bewildered, I did not want to leave the shopping mall immediately as i was scared of being assaulted again by the these guys. I went into another store to calm my nerves and to get away from theses guys that i am sorry to say look like creeps with reflector jackets. I left the Mall shortly thereafter and had to come to terms with the treatment which i received from staff / contract workers of one of the leading stores in our country. What makes it even worse is that this is not the first time that i have been treated in this manner by these trolley boys collecting trolleys for Game stores. A few months back i reported to a different manager, Quinton , that I was accosted in the shopping Mall while i had my children with me, by the trolley boys who claimed that it is their instructions that no customer should be in the Mall with a Game trolley pushing their children therein whether you have your clearly marked Game shopping bags in them or not. This treatment is unacceptable and notwithstanding reporting the assault, not a single reply from Game management even though this incident was reported to the Game Head Office by my husband. This is clearly the instructions from game to the "trolley boys".

I will never go back to a store where customers are treated as second class customers but their money is good enough to be spent in their store.

Posting this will maybe ensure that the next customer will receive better tratment. Traumatized and Disgusted.