Transaction that went wrong at Game Mall of the North Polokwane

I’m writing to express my frustration with a transaction at Game Mall of the North Polokwane on April 26, 2025. I intended to pay R1127.11 for my Makro RCS credit card and other items, but the teller incorrectly processed a payment of R10, 127.11.

On April 27, I visited the Game store to resolve the issue, and I was advised to call my bank, FNB, to confirm the transaction status as I was requesting to be refunded. After verifying, FNB confirmed that the transaction was still pending and advised Game to contact ABSA to authorize FNB to reverse the incorrect amount to my account.

It seems like there’s a discrepancy between what ABSA merchant, Kate, assured and what happened. She assured that the whole amount of R10, 127.11 will be reversed and I will have to pay what I was intending to pay. Here’s a possible next step:

I was surprised to hear from FNB that ABSA’s call was only to confirm the transaction, not to authorize reversal. I’d like to request that ABSA and Game clarify the discrepancy and facilitate the reversal as originally intended.

Yesterday, the 5th of May 2025, I went to Game to follow upon the matter. I spent +- 3 hours with no assistance. Taken from pillar to post. The person who was assisting me indicated that she wrote an email to their office and she will update me of the developments. This I checked with her and there's still no reply.

I’m writing with growing frustration as the delay is affecting my debit payments and potentially damaging my credit record and score. I urgently request that the incorrect amount be reversed immediately and that I be reimbursed for any costs incurred due to the error, which was solely caused by the store’s teller.

I appreciate your prompt attention to this matter.