Total disregard for clients

My husband and I had to quickly go to Game in Albert lethuli street this morning. Opening times on board said 8:30, having arrived 10 min early we waited happily. @ 8:30 the doors did not open, by this time there was about 15 people waiting with us. Staff inside were gathered by TV's in far corner. Staff and security did not once look at us and no one was informed that today they will only open at 9:00! There was no sign apologising for the inconvenience. My sick child who could not go to school was with us and some of the other customers were elderly people. NO ONE CARED! Upon entering the manager stood near the door avoiding eye contact let alone apologising for making his customers wait a half an hour outside. I saw customers going to him to complain and all he did was shook his head. Being in hospitality for years I know by simply acknowledging your customers and informing them of these things, frustration can be avoided. I was appalled by the obvious lack of concern and respect Game showed towards their customers. My husband was late for work thanks to this.