Total disinterest in customer service

Telephoned Game Watercrest and was told no-one was in the vacuum cleaner department. I kept being put through and put on hold so eventually phoned back only to be told no one could assist me. I asked if she could perhaps either look on the system or get someone to look to see if they had a vacuum cleaner I was told that someone would call me back. I told her it was quite urgent as I was going out and needed to know whether I must head towards Watercrest or Pavillion. She sounded totally disinterested and took down my details. I am still waiting. Game's service is non-existent. No wonder they are often empty.