Took DVD in for Repairs, DVD LOST!

<p>We bought a Telefunken DVD in June/July 2015 at Game in Gateway, in October 2015 the DVD just stopped working on its own. We were watching a movie and it just switched off.</p> <p>We couldnt find the receipt and the we didnt have the box anymore so we didnt take it back to the store then, we used another DVD we had before buying this one.</p> <p> </p> <p>We decided to take it in for repairs last year in November and we would pay for the repairs ourselves as it was out of warranty and we didnt have the slip anyways.</p> <p> </p> <p>Its now January 2017, ive been following up since December on the progress, i first spoke to an Indian guy who told me their supplier was closed for the holidays, we would get back to me in the new year, which he didnt.</p> <p> </p> <p>So we went to the store and was told they lost the DVD, they cant find it anywhere. They said they will call with a solution. We've been calling to follow up and noone seems to be interested in helping. I just got off the phone with some guy who had no slight interest in helping me, he told me he was still going to look somewhere else and he will call me but when i ask him when to expect the call, he cant say.</p> <p> </p> <p>We are fed up as its been weeks now and it doesnt even look like we're getting the DVD back at all!</p> <p> </p> <p>Someone needs to sort this out because we want the DVD repaired or not!</p>