AWVdW
Anthon Wessel Van der Westhuizen
1 reviews | Active since Feb 2015
22 Dec 2020, 13:58
To who this may concern This mail refers to order number ***, a Samsung A10s smartphone that I ordered on 25 Nov, as a Christmas gift for my son and still have not recieved to date, 26 days later. When I placed the order on the 25th of November,
To who this may concern
This mail refers to order number ***, a Samsung A10s smartphone that I ordered on 25 Nov, as a Christmas gift for my son and still have not recieved to date, 26 days later.
When I placed the order on the 25th of November, your website stated 7 to 10 days (that was the pre requisition on what I decided to order from you), I was never notified but later on the website saw it changed to 10 to 14 days delivery. Im on day 26 and I still have no phone.
It doesn't help calling you, please confirm the number ***, have called you more than 20 times!!!! EVERY SINGLE time I get placed on hold and the line gets dropped.
I have even asked if I can into a store to go and collect the phone, but apparently I cnt do that as well. You are capable of taking my money but you can't show anything for it.
For a big company like yourself, this service is absolutely ridiculous and pathetic, I cannot believe that you can be so unprofessional.
I do expect an immediate response on this mail asap as I need that phone before Christmas.
Anthon van der Westhuizen *** Luzaan van der Westhuizen ***
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
22 Dec 2020, 20:40Hi Anthon,
Thank you for connecting with us.
We are sorry for this experience you have had with us, this most definitely is not the kind of journey we want for any of our customers. We are working on having this resolved for you in the quickest time frame possible and will keep you in the loop as we go along.
Regards
Ralton
Thank you for connecting with us.
We are sorry for this experience you have had with us, this most definitely is not the kind of journey we want for any of our customers. We are working on having this resolved for you in the quickest time frame possible and will keep you in the loop as we go along.
Regards
Ralton
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game's reply22 Dec 2020, 20:40
Official
Hi Anthon,
Thank you for connecting with us.
We are sorry for this experience you have had with us, this most definitely is not the kind of journey we want for any of our customers. We are working on having this resolved for you in the quickest time frame possible and will keep you in the loop as we go along.
Regards
Ralton
Thank you for connecting with us.
We are sorry for this experience you have had with us, this most definitely is not the kind of journey we want for any of our customers. We are working on having this resolved for you in the quickest time frame possible and will keep you in the loop as we go along.
Regards
Ralton
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
AWVdW
Anthon Wessel Van der Westhuizen's updateReviewer Update
23 Dec 2020, 20:16Damn, you guys have just taken me over the edge. Yesterday, call reference 758269, you notify me that you are out of stock. this is after you confirmed on a mail that the item has been dispatched to the courier on 26 Nov. Now 27 days later you say you are out of stock. You guys are blatantly lying to your customers just to keep quiet for the time being.
You then tell me to send my banking to the 'public' service center and I will be refunded in 7 to 14 working days!!!! Btw I still don't have this writing. Are you kidding me? 3 days before Christmas? Do I need to remind you that this cellphone is a child's present?
Now I want to know what happens to the black Friday special now, the bargain? Ive spent more than R300 on airtime phoning you (from 25 Nov you haven't attempted any form of communication with me from your side, that would be absurd to expect that from you right?), today I had to take time and spend travel expenses to travel to Incredible Connection, Cradlestone Mall, 120km, (remember the money that I paid you included free delivery) and pay R2299 for the phone. R300 more than what you promised. This phone is costing me about R2800 now, R800 more that what YOU promised you can deliver.
Is this false advertising? , because at time of order placed you said you do have stock and you can deliver in 7 to 10 days?
Is this theft? I paid you R1999 and haven't received anything from you nor my money back?
The thing that infuriates me the most is that you show absolutely no remorse in this regard, to you this may be only be one customer, but to me this the individual you have no idea what stress and concern your pathetic-ness have cause me.
Please do not reply on this that you are sorry, because once again you will be lyng, you are not.
I seriously advise you that you would contact me asap regarding my money.
Anthon van der Westhuizen *** / ***
You then tell me to send my banking to the 'public' service center and I will be refunded in 7 to 14 working days!!!! Btw I still don't have this writing. Are you kidding me? 3 days before Christmas? Do I need to remind you that this cellphone is a child's present?
Now I want to know what happens to the black Friday special now, the bargain? Ive spent more than R300 on airtime phoning you (from 25 Nov you haven't attempted any form of communication with me from your side, that would be absurd to expect that from you right?), today I had to take time and spend travel expenses to travel to Incredible Connection, Cradlestone Mall, 120km, (remember the money that I paid you included free delivery) and pay R2299 for the phone. R300 more than what you promised. This phone is costing me about R2800 now, R800 more that what YOU promised you can deliver.
Is this false advertising? , because at time of order placed you said you do have stock and you can deliver in 7 to 10 days?
Is this theft? I paid you R1999 and haven't received anything from you nor my money back?
The thing that infuriates me the most is that you show absolutely no remorse in this regard, to you this may be only be one customer, but to me this the individual you have no idea what stress and concern your pathetic-ness have cause me.
Please do not reply on this that you are sorry, because once again you will be lyng, you are not.
I seriously advise you that you would contact me asap regarding my money.
Anthon van der Westhuizen *** / ***
AWVdW
Anthon Wessel Van der Westhuizen's update23 Dec 2020, 20:16
Reviewer Update
Damn, you guys have just taken me over the edge. Yesterday, call reference 758269, you notify me that you are out of stock. this is after you confirmed on a mail that the item has been dispatched to the courier on 26 Nov. Now 27 days later you say you are out of stock. You guys are blatantly lying to your customers just to keep quiet for the time being.
You then tell me to send my banking to the 'public' service center and I will be refunded in 7 to 14 working days!!!! Btw I still don't have this writing. Are you kidding me? 3 days before Christmas? Do I need to remind you that this cellphone is a child's present?
Now I want to know what happens to the black Friday special now, the bargain? Ive spent more than R300 on airtime phoning you (from 25 Nov you haven't attempted any form of communication with me from your side, that would be absurd to expect that from you right?), today I had to take time and spend travel expenses to travel to Incredible Connection, Cradlestone Mall, 120km, (remember the money that I paid you included free delivery) and pay R2299 for the phone. R300 more than what you promised. This phone is costing me about R2800 now, R800 more that what YOU promised you can deliver.
Is this false advertising? , because at time of order placed you said you do have stock and you can deliver in 7 to 10 days?
Is this theft? I paid you R1999 and haven't received anything from you nor my money back?
The thing that infuriates me the most is that you show absolutely no remorse in this regard, to you this may be only be one customer, but to me this the individual you have no idea what stress and concern your pathetic-ness have cause me.
Please do not reply on this that you are sorry, because once again you will be lyng, you are not.
I seriously advise you that you would contact me asap regarding my money.
Anthon van der Westhuizen *** / ***
You then tell me to send my banking to the 'public' service center and I will be refunded in 7 to 14 working days!!!! Btw I still don't have this writing. Are you kidding me? 3 days before Christmas? Do I need to remind you that this cellphone is a child's present?
Now I want to know what happens to the black Friday special now, the bargain? Ive spent more than R300 on airtime phoning you (from 25 Nov you haven't attempted any form of communication with me from your side, that would be absurd to expect that from you right?), today I had to take time and spend travel expenses to travel to Incredible Connection, Cradlestone Mall, 120km, (remember the money that I paid you included free delivery) and pay R2299 for the phone. R300 more than what you promised. This phone is costing me about R2800 now, R800 more that what YOU promised you can deliver.
Is this false advertising? , because at time of order placed you said you do have stock and you can deliver in 7 to 10 days?
Is this theft? I paid you R1999 and haven't received anything from you nor my money back?
The thing that infuriates me the most is that you show absolutely no remorse in this regard, to you this may be only be one customer, but to me this the individual you have no idea what stress and concern your pathetic-ness have cause me.
Please do not reply on this that you are sorry, because once again you will be lyng, you are not.
I seriously advise you that you would contact me asap regarding my money.
Anthon van der Westhuizen *** / ***
AWVdW
Anthon Wessel Van der Westhuizen's updateReviewer Update
19 Jan 2021, 21:07Up to now I havent recieved my money back sinch 24 November 2020. It was easy to decieve me in taking MY money, but now I have to beg for my own money back. Useless
AWVdW
Anthon Wessel Van der Westhuizen's update19 Jan 2021, 21:07
Reviewer Update
Up to now I havent recieved my money back sinch 24 November 2020. It was easy to decieve me in taking MY money, but now I have to beg for my own money back. Useless