To GAME HEAD OFFICE: Poor Service from Worcester
I purchased a Bennet Read Air Cooler at Game Worcester. I live in Vredendal. Thats almost 300km from Worcester. The air cooler has 2 options: Fan and Cool. The Cool function doesn't work so I would like to return the air cooler. You're supposed to add ice to the ice tray, push the cool button and have cooler air coming from this air cooler. Game refuse to make plans from their side like meet me halfway or organize a pick-up from a courier service just like Takealot does. In the end its the customer responsibility to get it back to game. The petrol alone will cost me R1000 to Worcester and back home just to return the item. The item alone cost me R1500 so in the end I only have R500 left of my purchase. Thats a third. This is the reason why people is starting to use online stores more than retail stores. I regret not buying this item at Takealot. At least I would have had my R1500 back in my pocket.
I have sent in the complaint in the 7 day span I have for returning the item yet, Game said they didnt get the email so I sent the same email roughly 2 weeks after so than it falls into the 30 day replace policy which I do not want, because I lost faith in the brand I purchased. I have asked explicitly that they just make a note that they acknowledge that I have contacted them and wanted to return the item so that when I actually drive to Worcester again I could just refund the item. that they do not even want to do.
Today they said I should take it to Vredenburg. That is the closest from Vredendal. Still... It's my petrol for a broken product Game Worcester sold me. Vredenburg is 200km from me.. Thats roughly R700 - R800 petrol.
If Game would have liked to help out a customer that lives far away. Organize a damn courier to pick up the item in question.
No need to contact Game Worcester. I have spoken to a Patricia. This is a direct complaint to Game Head Office.
This is my final complaint. I am done with Game. Not buying from them ever again.
If you're not willing to help the customer, than that is what you get.