Title: Non-Delivery and False Promises — Game Mall of Africa Ignoring My TV Purchase

I purchased a TV on 28 November 2025, and it still has not been delivered.

I contacted the store several times and received repeated, conflicting assurances from store staff that the TV was out for delivery, and that the driver would contact me — none of these promises were kept. Each call produced a different vague timeline and no actual delivery.

This is unacceptable. I have been given misleading information multiple times, wasted my time calling repeatedly, and still have no product.

Under the Consumer Protection Act (Section 19(6) and Section 20) I am entitled to cancel the transaction when delivery is not made within the agreed or a reasonable time, and to receive a full refund.

I no longer want the product. I request an immediate cancellation and full refund. Please respond and confirm when the refund will be processed.

— Tshepo Motaung